Shipping Policy
1. Shipping Destinations
PHOENIX JEWELRY offers international shipping to customers worldwide.
We currently ship to over 200 countries and regions. If you are unsure whether we can deliver to your location, please contact us before placing your order.
2. Order Processing Time
For ready-to-ship items, orders are generally processed within 7-15 business days.
For custom-made jewelry, production typically takes 15-20 business days, depending on the design and complexity of the piece.
Please note that production time is separate from shipping time.
3. Shipping Methods
We work with trusted international shipping carriers, including DHL, FedEx, and UPS, to deliver your jewelry safely and securely.
The available shipping method will depend on your destination and order.
4. Estimated Delivery Time
Delivery times vary depending on the destination, shipping method, and customs clearance process.
Estimated delivery times will be provided when your order is confirmed.
Please note that these are estimates and not guaranteed delivery dates.
5. Shipping Costs
Shipping costs vary depending on the destination, package weight and shipping method.
600 RMB; compensation guaranteed in case of loss.
6. Customs Duties and Taxes
International orders may be subject to import duties, taxes, and customs fees depending on the destination country.
Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise agreed upon before purchase.
7. Order Tracking
Once your order has been shipped, we will provide a tracking number so you can follow your package throughout its journey.
Please allow some time for tracking information to become available after shipment.
8. Shipping Issues
If your package is delayed, appears to be lost, or arrives damaged, please contact us at 18603002024@163.com.
Our team will work with the shipping carrier to investigate the issue and assist you.
Please make sure your shipping address and contact information are correct before completing your order.
For any shipping-related questions, feel free to contact us. We're always happy to help.