Terms of Service

Terms of Service

1. OVERVIEW

This website is operated by phoenixjewelrys. Throughout the site, the terms "we", "us" and "our" refer to phoenixjewelrys.

By visiting our website or purchasing our products, you agree to these Terms of Service.

2. PRODUCTS

We offer fine jewelry made with 18K gold, natural diamonds, lab-grown diamonds and other materials.

We make every effort to display product details accurately. Slight variations in color, appearance and craftsmanship may occur.

3. ORDERS AND PAYMENTS

All orders are subject to confirmation.

For custom-made jewelry, a 30% deposit is generally required to begin production, with the remaining balance payable after the completed piece is approved, according to the agreed order terms.

Customers are responsible for confirming all design details, sizes and specifications before production.

4. CUSTOM ORDERS

Custom jewelry typically takes 7–15 business days to produce, depending on design complexity.

Once production begins, changes to the design may result in additional costs or delays.

5. PRICING

All prices are subject to change without prior notice.

We reserve the right to correct pricing errors or cancel affected orders where permitted by law.

6. SHIPPING AND RETURNS

Shipping, delivery, returns and refunds are subject to our Shipping Policy and Return & Refund Policy.

Custom-made items may be subject to different return conditions, in accordance with applicable consumer protection laws.

7. INTELLECTUAL PROPERTY

All website content, including images, videos, logos, text and product designs, belongs to or is licensed to PHOENIX JEWELRY.

Reproduction or commercial use without written permission is prohibited.

8. GOVERNING LAW AND CONTACT

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

For questions about these Terms, please contact us:

Company Name: ZHENYAO JEWELRY LIMITED

Address: ROOM 5047, 5/F, YAU LEE CENTRE, NO 45 HOI YUEN ROAD, KWUN TONG, KOWLOON

Email: 18603002024@163.com

Website: https://phoenixjewelrys.shop

We reserve the right to update these Terms at any time by posting the revised version on our website.